السَّلاَمُ عَلَيْكُمْ وَرَحْمَةُ اللهِ وَبَرَكَاتُهُ
Dear Parents,
All praise be to Allah who has facilitated a means for us to continue delivering Islamic education and inspiration to our children even during these uncertain times. The launch of Yaqeen Academy's online learning system last week was successful and while many parents and students managed to join in on lessons, a few students and parents came across some challenges.
We would like to thank these parents for both their patience and feedback as it has allowed us to deal with the issues they faced and make it even easier for them to continue learning from home.
We have put together a series of video instructions for parents to follow and frequent Q&A's to address every question parents may have.
We hope that the information provided below is sufficient for every parent to be able to join in on lessons, please ensure you take time to go through the tutorial videos and Q&A's with your full attention.
Jazakum Allah Kheiran,
Yaqeen Academy Team
Tutorial 1: Downloading Zoom
Download Links:
Q: What devices can I use Zoom on?
A: You can use Zoom on any Windows/Apple computer or laptop, on an iPad or Tablet or a smartphone with the Appstore or Google Playstore.
Q: Do I need to create a Zoom account?
A: No you do not need to create a Zoom account, just have the Zoom app installed on the device you will use to join the live classes.
Q: If I have more than one child, will I need more than one device?
A: Yes, you will only be able to use one device to join classes at a time. If you have multiple children enrolled in different classes that happen at the same time, you will need a seperate device for each child with Zoom installed.
Tutorial 2: Creating an Account on Yaqeen Academy Online
Website Link: https://learn.muslimcourses.com/bundles/yaqeen-academy
Q: Can I use the same login account on different devices?
A: Yes, you can use the same login account on different devices to access different classes
. Q: It is saying 'Email has already been taken' when I try to sign up
A: Click on 'I already have an account' and then click on 'Forgot Password?' Enter your email address and you will recieve a link in your inbox that will allow you to set a new password and instantly log in. Q: I created an account already and want to log in.
A: Click on 'I already have an account' and then enter your email adress and password to log in.
Q: I created an account already but forgot my password
A: Click on 'I already have an account' and then click on 'Forgot Password?' Enter your email address and you will recieve a link in your inbox that will allow you to set a new password and instantly log in.
Q: When I click on the lessons on the course curriculum nothing is happening.
A: You have to click on the 'ENROLL FOR FREE' button or 'RESUME COURSE' button to be able to click on the different lessons.
Tutorial 3: Joining a live video lesson
Q: Where can I find the Meeting ID for a class?
A: The meeting ID can be found next to the teachers name in a bracket. e.g Sr Nadia Group (ID: 4455156027)
Q: When I click on a teachers name, it says "Your meeting will start in a few seconds' but nothing happens?
A: Open the Zoom app seperately, click 'Join Meeting' and enter the Meeting ID for that teachers lesson.
Q: I can not find my childs name in the Quran Groups?
A: Please check carefully, if you still can not find your childs name, join the first teachers video call and ask her where you should be.
Q: Must I change the meeting ID's for every lesson?
A: Yes, you will have to leave the Zoom meeting once every call ends and either click on the name of the teacher for the next lesson or enter the new Meeting ID.
Tutorial 4: Meeting Controls and Student Rules
Q: I can not hear the teacher?
A: Please leave the meeting and join again, make sure you click 'Join with Computer Audio' or 'Call with Device Audio' when joining the meeting.
Q: I am in the wrong lesson?
A: Please leave the meeting and follow tutorial 3 to find out what your current class should be. Make sure you are clicking on the teachers name for the correct lesson time or entering the correct Meeting ID into Zoom for that lesson.
Q: Must I change the meeting ID's for every lesson?
A: Yes, you will have to leave the Zoom meeting once every call ends and either click on the name of the teacher for the next lesson or enter the new Meeting ID.
